Refund & Returns Policy — The Kicker Mitt Co

We want you to be happy with your purchase. This policy explains your rights when returning an order purchased from The Kicker Mitt Co.

Change-of-Mind Returns

For orders purchased online, you have 14 days from the day you receive your order to tell us that you wish to cancel and return it.

Once you have notified us, you then have a further 14 days to return the goods.

To start a return, email info@thekickermitt.co with your order number and the item you wish to return.

Please do not send items back without contacting us first, as we need to provide the appropriate return instructions.

Condition of Returned Items

You may inspect and handle a product as you reasonably would in a shop.

Returned items should be sent back in their original condition and, where reasonably possible, with their original packaging.

We may reduce the amount refunded if the value of an item has been reduced because it has been handled beyond what is reasonably necessary to inspect it.

Return Postage

Unless the item is faulty, damaged, incorrect, or we have agreed otherwise, the customer is responsible for the cost of returning a change-of-mind return.

If an item is faulty, damaged or incorrect, please contact us before returning it so we can arrange the appropriate return method.

Damaged, Faulty or Incorrect Items

Please contact us as soon as possible if your order arrives damaged, faulty or incorrect.

Email info@thekickermitt.co with your order number, details of the issue and photographs where appropriate.

Your statutory rights under UK consumer law are not affected by this policy.

Exceptions

Certain goods may be excluded from change-of-mind cancellation rights where permitted by law, including:

• personalised or made-to-order products
• perishable goods
• sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken

This does not affect your statutory rights if an item is faulty, damaged, not as described or otherwise does not meet your legal rights.

Sale Items

Sale or discounted items have the same statutory rights as full-price goods.

Refunds

Once we receive your returned goods, we will inspect the return and confirm your refund.

Where you exercise your statutory right to cancel, refunds will be made within the applicable legal timeframe and normally within 14 days of us receiving the returned goods or receiving evidence that they have been returned, where applicable.

Refunds will be issued to your original payment method.

Where applicable, the original standard delivery charge will also be refunded. If you chose a more expensive delivery option, we are only required to refund the cost of the standard delivery service.

Your bank, card issuer or payment provider may take additional time to display the refund after it has been processed.

Exchanges

If you would like another product instead, please contact us. In most cases, the quickest option is to return the original item and place a new order once the return has been arranged.

Contact

The Kicker Mitt Co
Office 6901, 321–323 High Road
Chadwell Heath, Essex RM6 6AX
United Kingdom

Email: info@thekickermitt.co