Refund & Returns Policy — The Kicker Mitt Co

We have a 30-day return policy, which means you have 14 days after receiving your item to request a return.

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Eligibility

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging.
You’ll also need your receipt or proof of purchase.

To start a return, please contact us at info@thekickermitt.co.
If your return is accepted, we’ll provide a return shipping label and instructions on how and where to send your package.

⚠️ Items sent back to us without first requesting a return will not be accepted.

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Contact

📧 info@thekickermitt.co
🕐 Monday to Friday: 9:00 AM – 5:00 PM

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Damages and Issues

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

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Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as:

• Perishable goods (e.g., food, flowers, or plants)

• Custom or personalised items

• Personal care products (e.g., beauty or hygiene items)

• Hazardous materials, flammable liquids, or gases

We also cannot accept returns on sale items or gift cards.
If you’re unsure whether your item qualifies, please contact us before returning it.

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Exchanges

The fastest way to receive a replacement is to return the item you have, and once the return is approved, make a new purchase for the desired item.

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Refunds

We’ll notify you once your return has been received and inspected.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please note that it may take additional time for your bank or card issuer to process and post the refund.

If more than 30 business days have passed since your refund was approved, please contact us at info@thekickermitt.co.

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Company Details

The Kicker Mitt Co
Office 6901, 321–323 High Road
Chadwell Heath, Essex RM6 6AX
United Kingdom