Terms of service
TERMS OF SERVICE — THE KICKER MITT CO
Last updated: 22 August 2026
These Terms of Service explain the terms that apply when you visit thekickermitt.co or purchase products from The Kicker Mitt Co.
The Kicker Mitt Co is the trading name of William Houston.
By placing an order with us, you agree to these Terms together with our Refund & Returns Policy, Shipping Policy and Privacy Policy.
Nothing in these Terms affects your statutory rights under UK consumer law.
1. CONTACT DETAILS
Trading name: The Kicker Mitt Co
Email:
info@thekickermitt.co
Correspondence address:
Office 6901
321–323 High Road
Chadwell Heath
Essex
RM6 6AX
United Kingdom
2. OUR ONLINE STORE
Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to offer and sell our products.
You must not misuse our website, attempt to interfere with its operation, introduce malicious software, attempt unauthorised access or use the website for unlawful purposes.
We may suspend or restrict access to the website where reasonably necessary for security, maintenance or misuse.
3. PRODUCT INFORMATION
We take reasonable care to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.
Product colours may appear slightly different depending on your screen or device.
Packaging may occasionally vary from images shown where the product itself remains materially the same.
If we discover a significant error in a product description, price or availability after you have placed an order, we will contact you as soon as reasonably possible.
4. PRICES
Prices are shown in pounds sterling (GBP).
Any applicable taxes, delivery charges and the total amount payable will be shown before you complete checkout.
We may change product prices at any time, but price changes will not affect orders that we have already accepted.
5. PLACING AN ORDER
When you place an order, you are making an offer to purchase the products in your basket.
You will normally receive an email confirming that we have received your order.
An order acknowledgement does not necessarily mean that we have accepted the order.
A contract for the purchase of goods is formed when we confirm acceptance or dispatch of the order.
We may refuse or cancel an order where reasonably necessary, including where:
• a product is unavailable;
• there has been an obvious pricing or listing error;
• payment cannot be authorised;
• we reasonably suspect fraudulent activity; or
• we cannot deliver to the address provided.
If we cancel an order after payment has been taken, we will refund the amount paid.
6. PAYMENT
Payment must be made using one of the payment methods available at checkout.
Payment information is processed by our payment providers and Shopify.
You must provide complete and accurate billing and order information.
7. DELIVERY
We currently deliver within the United Kingdom only.
Orders are normally processed within 1–2 business days.
Our standard delivery service is Royal Mail Tracked 48®, with a delivery aim of approximately 2–3 working days after dispatch.
The current delivery charge is shown at checkout before payment.
Delivery times are estimates unless we expressly agree a guaranteed delivery date.
Further information is available in our Shipping Policy.
Unless otherwise agreed, goods will be delivered within the period required by applicable consumer law.
Risk in the goods normally passes to you when the goods are delivered into your physical possession or to a person identified by you to receive them.
8. CANCELLATION AND CHANGE-OF-MIND RETURNS
If you purchase goods online as a consumer, you will normally have the right to cancel your order within 14 days of receiving the goods without giving a reason, subject to any exclusions permitted by law.
Once you tell us that you wish to cancel, you normally have a further 14 days to return the goods.
You may inspect the goods as you reasonably would in a shop.
We may reduce a refund where the value of the goods has been reduced because they have been handled beyond what is reasonably necessary to inspect them.
For full return instructions, exclusions, return postage information and refund times, please see our Refund & Returns Policy.
To notify us that you wish to cancel or return an order, email:
info@thekickermitt.co
Please include your name, order number and details of the product you wish to return.
9. FAULTY, DAMAGED OR INCORRECT GOODS
Products sold by us must meet your rights under applicable UK consumer law.
This includes rights relating to goods being:
• as described;
• of satisfactory quality; and
• fit for their intended purpose.
If an item is faulty, damaged, incorrect or not as described, please contact us at:
info@thekickermitt.co
Your statutory rights are not affected by our Refund & Returns Policy or these Terms.
10. REFUNDS
Refunds will be processed in accordance with our Refund & Returns Policy and applicable consumer law.
Where you validly exercise your statutory right to cancel, any refund due will be made within the legally required timeframe.
Refunds are normally issued to the original payment method.
11. PROMOTIONS AND DISCOUNTS
Promotions, discount codes and special offers may be subject to additional conditions displayed with the offer.
Unless stated otherwise, promotions cannot be exchanged for cash.
We may withdraw or amend a promotion where reasonably necessary, but this will not affect orders that have already been accepted under the promotion.
12. WEBSITE CONTENT AND INTELLECTUAL PROPERTY
Unless otherwise stated, the content of our website, including our branding, text, graphics, photographs and other material created for The Kicker Mitt Co, is owned by us or used with permission.
You may use the website for personal and non-commercial purposes.
You must not reproduce, distribute or commercially exploit our website content without permission unless permitted by law.
13. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to third-party websites or use services provided by third parties.
We are not responsible for the content or privacy practices of websites operated by other organisations.
Your use of third-party services may also be subject to their own terms and policies.
14. PERSONAL INFORMATION
We process personal information in accordance with our Privacy Policy.
Our Privacy Policy explains the types of information we collect, why we use it, who we may share it with and your data-protection rights.
15. OUR RESPONSIBILITY TO YOU
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
This includes liability for:
• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; and
• your statutory consumer rights.
If we fail to comply with these Terms, we are responsible for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill.
We are not responsible for losses that were not reasonably foreseeable when the contract was made.
If you are purchasing as a consumer, we do not exclude liability that cannot legally be excluded or restricted.
16. EVENTS OUTSIDE OUR REASONABLE CONTROL
We are not responsible for delays or failures caused by circumstances outside our reasonable control.
Examples may include severe weather, postal disruption, transport disruption, network failures or other events that we could not reasonably prevent.
If such an event significantly affects your order, we will take reasonable steps to minimise the effect and keep you informed where appropriate.
Your statutory rights remain unaffected.
17. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our services, website, business practices or legal requirements.
The latest version will be published on this website with the date of the most recent update.
Changes will not retrospectively remove rights that you already have in relation to an accepted order.
18. SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
19. GOVERNING LAW AND DISPUTES
These Terms are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the United Kingdom, you will continue to benefit from any mandatory consumer protections that apply where you live and may bring proceedings in your local courts where applicable.
If you have a problem with an order, please contact us first so that we can try to resolve it.
20. CONTACT US
For questions about these Terms or an order, contact:
The Kicker Mitt Co
Email:
info@thekickermitt.co
Correspondence address:
Office 6901
321–323 High Road
Chadwell Heath
Essex
RM6 6AX
United Kingdom